Postage

 

*Free P&P Offer

*This offer is for UK online Aromatics orders only
*This offer does not include Czech & Speake samples or sample packs
*Free P&P for all UK online Aromatics, this offer does not include our Luxurious Bathing range
*Total spend at cart must be over £90 to qualify for free P&P within the UK
*Free gift wrap with Aromatics orders only
*All gifts and offers are subject to availability

 

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How do I place an order?

Click on the  button next to a product.

How do I cancel an order?
Simply call us on +44 (0) 208 983 7400 or e-mail us through our contact form. Our sales team will be able to advise you further.


RETURNS & REFUNDS

How do I return an item?

We hope that you will be delighted with your order, however if for any reason you change your mind please return the goods back to us within 14 days for a refund. The goods must be returned to us un-used and in their original condition; along with your proof of purchase. Please be aware that for hygiene reasons we are unable to refund or exchange aromatics products that have been opened, however this does not affect your statutory rights.

Refunds will only be issued in the same form as payment.

All returned goods must be wrapped securely and should be returned to us by registered delivery for proof of postage. Postage and packing is non-refundable if you have changed your mind about a purchase.

Returns should be sent to:

C&S Aromatics Ltd
1a Retreat Place
London
E9 6RH

Bathroom items made to your personal specifications ie, Any handbrushed finish or Bath Tub or heated Towel Rails cannot be refunded or exchanged if you have simply changed your mind. However this does not affect your statutory rights.

How long will a refund take to process?

We will process your refund within 30 days. An E-Mail notification will be sent to you once the refund has been processed.

DELIVERY
Which countries do you ship to?

Due to shipping hazardous goods (Alcohol & Liquids) we are unable to ship to all countries.  If you require delivery to any of the countries below please contact us, to see whether we can fulfill your request….Phone: +44 (0)20 8983 7400

Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belau, Belize, Benin, Bermuda, Bhutan, Bonaire, Saint Eustatius & Saba, Bosnia & Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cook Islands, Costa Rica, Cuba, Curacao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island & McDonald, Honduras, Iceland, Indonesia, Iran, Isle of Man, Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao S.A.R., China, Macedonia, Madagascar, Malaui, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Modlova, Mongolia, Montenegro, Mont Serrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Norway, Omar, Pakistan, Palestinian Territory, Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Reunion, Romania, Russia, Rwanda, Sao Tome & Principe, Saint Barthelemy, Saint Helena, Saint Pierre & Miquelon, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Georgia/Sandwich Islands, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard & Jan Mayan, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine,United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican, Vietnam, Wallis & Futuna, Western Sahara, Western Samoa, Yemen

How much will freight be?

For Aromatics delivered to:

UK – Free Shipping on online aromatic orders over £90

UK – £5.50
Europe – from £35
Worldwide – from £50

For Bathroom delivered to:

UK – from £2
Europe – from £24
Worldwide – from £35

All freight prices are calculated as you shop. You will be able to see exactly how much the freight will be as soon as you enter your delivery address.

Due to the large and often fragile nature of our bathroom fittings, we need to quote shipping rates on each individual order. Please place your order online and we will contact you with a price for shipping.

Which courier company do you use?

We usually use Royal Mail for UK and FedEx for the rest of the world but this may vary.

How long will delivery be?

Aromatics

Delivery to the UK usually takes between 3 – 5 working days from receipt of order. For delivery to Europe and the rest of the world please allow 5 – 7 working days pending clearance through customs.

Bathrooms

A member of our team will contact you once we have received the order to advise you of the lead time.

Do I have to pay import charges?
When ordering goods for delivery outside of the EU, you may be asked to pay import duties and taxes once the package reaches your country. These duties and taxes and any additional customs clearance charges must be borne by you. As customs policies and charges vary greatly from country to country Czech & Speake cannot predict and have no control over what they might be. We therefore recommend that should you have any concerns you contact your local customs office prior to placing an order.

GENERAL

Is the site secure?
Strict policies and security measures are in place to ensure all personal and financial information you give us is protected.

All information sent to us comes as a secure encryption.

I have forgotten my password?
If you enter your e-mail address with the wrong password at the checkout, you will be given the option to have a password reminder e-mailed to you.

PAYMENT

What methods of payment do you accept?
We accept Visa, MasterCard, American Express and Switch/Maestro.

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We will always aim to despatch the Goods within the lead time indicated on the Website but such times are indicative only and we are not liable for any delay however caused. Unless you have requested delivery in installments, orders to one address delivered in one or more deliveries will incur one delivery charge only. If you specify delivery to more than one address there is a separate charge for each destination address.
Because we use carriers for delivery, we cannot deliver to box numbers
If you request delivery to a country outside the United Kingdom, you are responsible for complying with any local regulations and for the payment of any duties and all other charges governing the importation into that country
You should inspect the Goods on receipt to check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us on receipt that there is a problem or you cancel or return the order in accordance with your cancellation rights or our returns policy. If you fail to take such action we are not obliged to accept any rejection by you of Goods at a later date
The risk in the Goods transfers to you upon delivery. We retain the legal ownership of all Goods until full payment has been made by you and received by us and legal ownership of the Goods will immediately transfer back to us if we refund any payment for Goods to you.
Cancellation Rights

Under distance selling regulations you are entitled to cancel the contract provided you exercise your right by sending us written notice of cancellation within seven working days after the day on which you receive the Goods and returning the Goods to us at your cost in their original, unopened and unused condition. You may submit your cancellation notice by email to
customer.services@czechandspeake.com. If you have requested delivery to a third party you may exercise your right to cancel if you are able to return the Goods to us.
We will refund your payment (less the cost to us of recovering the goods if you do not pay for their return to us) within no more than 30 days after we receive a valid cancellation notice

Please note that your right to cancel does not apply to Goods which have been assembled or adapted to your specification

Returns policy

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on Goods returned to us within 14 days of your receipt in their original and unused condition.
We regret that this policy does not extend to Goods which have been assembled or adapted to your specification, or to Goods which on inspection we reasonably believe to have been used. In addition, aromatic products which have been opened cannot be returned for reasons of hygiene
Please notify customer.services@czechandspeake.com or telephone +44 (0) 20 8983 7400 (Monday-Friday 10-4) if you are returning Goods, stating your customer order number, details of the Goods, your reasons for the return , and whether you are asking for a refund, exchange or replacement.

Returned Goods must be wrapped securely and sent with their original despatch note by a method of recorded delivery requiring our signature, as we will not be responsible to Goods lost in transit. Unless Goods are faulty or do not comply with the contract all costs of their return must be paid for by you. Any expense incurred by us, including import taxes or duties, will be charged to your card account,
Your request will be processed as soon as we receive and inspect the Goods. If an item you have requested in exchange is not in stock, we will offer you an alternative or a refund. Refund will be made only by way of credit to the card account used to purchase the Goods. In appropriate cases we reserve the right to deduct up to 15% from the refund value by way of restocking fee

 

This policy does not affect your UK statutory rights

6 thoughts on “Postage

  1. Hi!

    I have just placed an order for several fragrance samples (for ~£20) in the name of Martin Gale (paid via paypal). I then noticed that you have a full sample set for £12!

    Could I request that you cancel my order so that I can re-order the single sample set? Thanks.

    Regards

    Martin Gale (czech&speake@manray.me.uk) – if the ampersand doesn’t work just omit it.

  2. Hoping you can get my order #6895 placed 15.12.2015 to me before xmas? I know it’s probably a lot to expect, being that my delivery address is outside of UK, but if you can give me the tracking number please, it would be much appreciated. Thanks.
    Hannahg.

    1. Thank you for your email.
      The order has been despatched via UPS and is scheduled for delivery on 24.12.15. The UPS tracking number is 1Z62115Y6873041515.

      Wishing you a very Merry Christmas.

      Kind regards,
      Christopher
      Czech & Speake

      1. Thanks Christopher for your quick reply. I needed to be sure that it was at least on it’s way!

        Best wishes to you too for a Merry Christmas and Happy New Year.

        Hannah

  3. I am trying to order F & M Cologne, Vetiver Verte Cologne, A sample pack and 2 free samples Cuba /No 88 the order is asking me to only choose 2 free samples which is all i have on my order (The sample pack i have ordered costs £12.50) Please advise how to place my order (using paypal) It will not let me proceeed
    Kind regards
    Ralph

    1. Apologies for this Ralph, I have sent you a mail, we are experiencing some difficulties with the website which are being rectified. If you can please contact us by phone to place your order I’d be grateful.

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